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Terms and Conditions

Welcome to Cruz Gym. By becoming a member, purchasing a day pass, or using our facilities, you agree to the following Terms & Conditions. Please read them carefully, as they outline your rights and responsibilities.

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1. Membership & Payments

1.1 Membership Agreement

  • Memberships are personal and non-transferable.

  • By joining, you agree to pay the membership fees associated with your chosen plan.

  • Members must be 16+ unless part of a pre-approved supervised programme.

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1.2 Payment Terms

  • Monthly memberships are paid in advance via Direct Debit.

  • Missed or failed payments may result in suspended access until the balance is cleared.

  • We reserve the right to adjust membership prices; members will be given at least 10 working days’ notice.

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1.3 Cancellation Policy

  • All cancellations must be submitted in writing or via email.

  • Cancel Anytime memberships require a minimum of 10 working days’ notice before your Direct Debit date to ensure your membership is cancelled in time.

  • If notice is given later than 10 working days before the Direct Debit date, the next payment may still be taken. In this case, membership will remain active until the end of the paid period.

  • Prepaid memberships (3-, 6-, or 12-month plans) are non-refundable unless required by law.

  • Medical or exceptional circumstances may be considered on a case-by-case basis, with appropriate evidence.

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1.4 Freezing Memberships

  • Memberships may be frozen for medical reasons or extended travel with suitable evidence.

  • Standard minimum freeze periods apply (e.g., one month).

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2. Using the Gym

2.1 Opening Hours

  • Opening hours are listed on our website and may change for holidays, maintenance, or operational reasons.

  • We may temporarily close areas of the gym for cleaning, refurbishment, or safety.

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2.2 Access Cards / PINs

  • Members receive a personal access fob or code.

  • Sharing access with anyone else is strictly prohibited and may result in membership termination.

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2.3 Behaviour & Conduct

Members must:

  • Use equipment safely and as instructed.

  • Return weights, plates, and equipment after use.

  • Wipe down machines and benches after use.

  • Treat staff and other members with respect.

  • We operate a zero-tolerance policy for abusive, threatening, or antisocial behaviour, including misuse of equipment.

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3. Health & Safety

3.1 Health Declaration

  • Members confirm they are fit to exercise and accept that physical activity carries inherent risks.

  • If unsure, members should consult a medical professional before training.

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3.2 Inductions

  • Equipment inductions are available on request.

  • Declining an induction means you accept full responsibility for using equipment safely.

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3.3 Personal Belongings

  • Lockers are available for temporary use only.

  • Cruz Gym is not liable for lost, stolen, or damaged personal property.

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3.4 Facility Rules

  • Proper gym clothing and footwear must be worn at all times.

  • No open-toed shoes in the free weights area.

  • No smoking, vaping, alcohol, or drug use on the premises.

  • Unsafe behaviour may lead to removal from the gym.

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4. Classes & Personal Training

4.1 Group Classes

  • Class timetables and instructors may change at any time.

  • Spaces are subject to availability.

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4.2 Personal Training

  • Personal Trainers may operate on a freelance basis.

  • PT sessions cancelled with less than 24 hours’ notice may be charged in full.

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5. Marketing & Communications

  • By joining, you consent to essential service notifications (e.g., closures, payment issues).

  • You can opt in or out of marketing communications at any time via your preferences.

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6. Photography & Social Media

  • Promotional photography may take place in the gym.

  • No identifiable images of members will be used without consent.

  • Members must not take photos or videos of others without permission.

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7. Liability

7.1 Member Responsibility

  • You use the gym and its equipment at your own risk.

  • Members must exercise safely and within their abilities.

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7.2 Gym Liability

  • Cruz Gym does not limit liability for death or injury caused by our negligence.

  • We are not liable for injuries resulting from misuse of equipment, unsafe behaviour, or failure to follow instructions.

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8. Changes to Terms & Conditions

  • Terms & Conditions may be updated periodically.

  • Significant changes will be communicated via email or displayed on our website.

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